Contact us
Customer Care Center
Sales & Client Services
If you are having a medical emergency, call 911 or go to a nearby Urgent Care or ER.
Contact us by phone or mail
Phone & fax
You can contact our Customer Care Center at the following numbers:
Individual & Marketplace members
1-877-357-3173 (TTY 711)
Fax: 1-952-992-2583
Employer group plans
1-877-230-7555 (TTY: 711),
Fax: 608-827-4212
AON Active Health Exchange members
Hours
-
Monday - Thursday:
7:30 a.m. - 5 p.m. -
Friday:
8 a.m. - 4:30 p.m.
2024 Individual & Marketplace plans
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Monday - Wednesday, Friday:
8 a.m. - 6 p.m. -
Thursday:
9 a.m. - 6 p.m.
Addresses
Mailing
Prevea360 Health Plan
PO Box 56099
Madison, WI 53705-9399
2024 Individual & Marketplace plans
Medica – Prevea360 Health Plan
Route CW595
PO Box 9310
Minneapolis, MN 55440-9311
Physical
Prevea360 Health Plan
2710 Executive Dr
Green Bay, WI 54304
Claims
Prevea360 Health Plan
PO Box 56099
Madison, WI 53705-9399
Premium payments
26177 Network Place
Chicago, IL 60673-1261
Sales
Media inquiries
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