Coronavirus (COVID-19)

People lined up along a white wall standing socially distanced from each other.

As a community health plan, we're working to limit the spread of this virus and promote access to vaccinations, screening, testing and medically necessary treatment.

COVID-19 vaccine information

The CDC recommends everyone age 12 and older get a COVID-19 vaccination to help protect against COVID-19.

Booster update: The booster dose of the Pfizer COVID-19 vaccine is only available for eligible people that have received the Pfizer vaccine for the initial 2-dose series. For updates or more information see the CDC.

Prevea360 will cover FDA-approved COVID-19 vaccine(s) (SARS CoV-2) with no member cost-sharing, consistent with the requirements set forth by the CARES Act.

The Department of Health Services (DHS) now offers a newsletter you can sign up for to get direct information about the COVID-19 response and vaccine rollout.

COVID-19 testing and treatment

Prevea360 Health Plan is currently taking the following steps to protect the health of our members:Scientific enlarge view of the Coronavirus

  • Testing for current infection: There will be no copayment, coinsurance, or deductible for medically necessary COVID-19 tests ordered by a provider during the Public Health Emergency.
    • Medically necessary testing includes tests for members with known or suspected symptoms or known or suspected exposure. Also includes tests for members entering a medical facility for services.
    • Diagnostic testing requested by a member or third party such as those for employment, school admission, entertainment or travel are not covered by Prevea360 Health Plan.
  • Testing for past infection: When a provider orders COVID-19 antibody testing, member cost-sharing is waived, meaning no copayment, coinsurance, or deductible.


What to do when you have symptoms of COVID-19

The U.S. Centers for Disease Control and Prevention offers guidance on symptoms and when to contact your medical provider.

If you're experiencing symptoms, you can initiate a Prevea Virtual Care visit . A provider will help determine your next steps.. If testing is recommended, you will be directed to the nearest testing site.

If you are not experiencing symptoms but are concerned about a potential exposure, you should seek free testing through the nearest community testing site. Locations can be found through the Wisconsin Department of Health Services.

Sick woman sitting on sofa doing a virtual doctor visit on laptop

Prevea Virtual Care

If you think you have been exposed to COVID-19 or develop symptoms associated with coronavirus, such as coughing or difficulty breathing, you can initiate a Virtual Care visit. A provider will help determine your next steps.
Male nurse on a telemedicine call with patient

Care after hours

Care after hours, a free service for Prevea360 Health Plan members, is available 24 hours a day, 365 days a year.

To speak with a registered nurse at anytime, call 888-277-3832 or 920-496-4700

Expanded telehealth services

Prevea360 Health Plan is currently expanding its coverage of telehealth services. This allows additional methods of health care access for members such as Skype, FaceTime or Zoom.

Members should contact their provider to determine if the services they need may be provided through a telehealth option. Standard member cost sharing applies for telehealth visits not related to COVID-19 screening or testing.

See security tips for accessing health care online

These services are available to our Network (HMO), Marketplace ( HMO, POS, PPO (group only) and Medicare Advantage members.

Expanded telehealth services for our Administrative Services Only (ASO) Network members will be available to employer groups at their discretion.