Coronavirus (COVID-19)

Coverage for COVID-19 care

With the end of the COVID-19 Federal Public Health Emergency on May 11, 2023, coverage of COVID-19 related care will change to standard benefits for members.

COVID-19 vaccines

Prevea360 Health Plan strongly encourages all individuals to stay up-to-date on COVID-19 vaccines for your age group.

Prevea360 Health Plan covers FDA-approved COVID-19 vaccine(s) and boosters with no member cost-sharing when received at an in-network provider. Cost sharing will apply when you get the vaccine at an out-of-network provider. HMO plans have no out-of-network coverage. You can learn more about the vaccine by visiting the CDC's COVID-19 website.

COVID-19 testing

Provider ordered testing

Normal cost-sharing requirements will apply for medically appropriate provider-ordered tests at either in-network or out-of-network providers. Please note there is no out-of-network coverage for HMO plans.

Tests purchased to fulfill employer directed testing requirements are not eligible for reimbursement.

Over-the-counter test kits

Members will pay the retail cost of over-the-counter COVID-19 test kits. The cost of an at-home test kit is an eligible medical expense that can be paid or reimbursed from a flexible spending account, health savings account, or health reimbursement account.

What to do when you have symptoms of COVID-19

The U.S. Centers for Disease Control and Prevention offers guidance on symptoms and when to contact your medical provider.

Prevea Virtual Care

Prevea Virtual Care

If you think you have been exposed to COVID-19 or develop symptoms associated with coronavirus, such as coughing or difficulty breathing, you can initiate a Virtual Care visit. A provider will help determine your next steps.

Care after hours

Care after hours

Care after hours, a free service for Prevea360 Health Plan members, is available 24 hours a day, 365 days a year.

To speak with a registered nurse at anytime, call 1-888-277-3832 or 1-920-496-4700.

Expanded telehealth services

Expanded coverage of telehealth services for many common health conditions will continue. This allows additional methods of health care access for members such as Skype, FaceTime or Zoom.

Some mental health telehealth care, such as psychological testing and applied behavioral analysis (ABA), will revert to pre-pandemic standard benefit coverage and only specific services will be covered virtually.

These services are available to our Network (HMO), Marketplace ( HMO, POS, PPO (group only) and Medicare Advantage members.

Expanded telehealth services for our Administrative Services Only (ASO) Network members will be available to employer groups at their discretion.