We will offer continued in-network coverage if your provider also agrees to continue your care at their new location for the set period of time listed in your continuity of care letter. You must complete the steps below in order to choose your continuity of care. If you do not complete all of the steps, claims for your services with this provider at their new location may be denied and you could be held responsible for payment.
Check with your current provider to see if they will continue care at their new location for your continuity of care time period. If they agree, move to Step 2. If they don’t agree, continuity of care isn’t an option because it depends on whether the provider can continue your care. However, you can move your care to another provider who is covered under your plan by talking with the same (in-network) location your current provider is at or calling our Customer Care Center to find a new provider
Ask your provider for the following information:
- Address of their new location
- Tax identification number (TIN)
- Organizational NPI number, also referred to as NPI Type 2 number
Call our Customer Care Center
if you need help.
Contact the Customer Care Center
and tell us you want to use your continuity of care. Share your provider’s new information with us when you call.