Whenever you're unsure about the care you need – unless you have an emergency – call 888-277-3832 or 920-496-4700. Our FREE 24/7 nurse line can help guide you to the most appropriate treatment.
Prevea360's triage phone services are only available to residents of Wisconsin due to licensing regulations.
Most often, your primary care provider (PCP) should be your first choice for care — because he/she is familiar with your medical history and because a scheduled office visit is the most cost-effective method of care.
When a more immediate need arises, however, you do have other options. See how you can make the right choice when it comes to your need for care, ensuring that you receive the right care in the right place at the right cost.
$ the lowest-cost optionYou can get care from the comfort of your own home. In 60 minutes or less during regular business hours, you can reach a trusted provider when you need them most. You will get a diagnosis, treatment plan and any needed prescriptions. Virtual care is available to members through age 75. To ensure members receive the highest quality of care, those age 76 and above should be seen at a clinic or doctor's office. Try virtual care for:
$$ the lower-cost optionSee your primary care provider for annual checkups, preventive care and acute illness. Same day appointments are usually available for this cost-effective care option. To find a PCP, use our online provider directory.
$$$ possible higher-cost optionIf you go to an urgent care, your medical problems are treated sooner than a scheduled office visit, but higher copays are possible. Find an urgent care site by visiting the provider directory.
$$$ the high-cost optionIf you have illnesses or injuries that are life-threatening, go to and emergency department. But that has the highest cost. Locate your nearest hospital and always visit the nearest hospital in an emergency.