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Business transparency

Understanding our procedures

To understand how we do business, see any of these topics for more details about a few of our procedures.

About benefits

  • Individual and Family - Coordination of Benefits (COB) (PDF)
    If you have coverage from more than one health plan, coordination of benefits helps determine which plan is primary and pays first and which plan is secondary.
  • How to Read Your EOB
    We send you an an EOB statement with details about what medical treatments/services we've paid for you and what you will have to pay, according to your policy.

Additional resources

This information pertains only to our QHP (Qualified Health Plan) plans.