Contact us

You can contact our Customer Care Center at the following numbers:

2023 Individual & Marketplace members
1-877-230-7555 (TTY: 711)
Fax: 1-608-827-4212

2024 Individual & Marketplace members
1-877-357-3173 (TTY 711)
Fax: 1-952-992-2583

Employer group plans
877-230-7555 (TTY: 711),
Fax: 608-827-4212

Medicare Advantage members:
877-232-7566

AON Active Health Exchange members:
877-232-9375

• Monday - Thursday:
  7:30 a.m. - 5 p.m.
• Friday:
  8 a.m. - 4:30 p.m.

2024 Individual and Marketplace plans:

• Monday - Wednesday, Friday:
  8 a.m. - 6 p.m.
• Thursday:
  9 a.m. - 6 p.m.

Mailing 
Prevea360 Health Plan 
PO Box 56099 
Madison, WI 53705-9399

2024 Individual and Marketplace plans
Medica – Prevea360 Health Plan
Route CW595
PO Box 9310
Minneapolis, MN 55440-9311

Physical
Prevea360 Health Plan
2710 Executive Dr
Green Bay, WI 54304

Claims
Prevea360 Health Plan
PO Box 56099
Madison, WI 53705-9399

Premium payments
26177 Network Place
Chicago, IL 60673-1261

Medicare Advantage sales  
1-877-234-0126 TTY: 711

Individual sales
877-230-7615

Small Group sales
877-230-7615

Account management
877-230-7615